Privacy Policy

Effective date: 21 September 2026

1. Who We Are

This Privacy Policy applies to labuan-bajo.unicare-clinic.com, operated by Unicare Clinic Labuan Bajo, Jl. Pantai Pede, Manggarai Barat, Labuan Bajo, NTT, Indonesia. In this policy, "we", "us" and "our" refer to Unicare Clinic Labuan Bajo.

2. Information We Collect

We collect information in two ways:

• Information you give us directly — when you message us on WhatsApp, call the clinic, or speak with our staff, we receive the details you choose to share, such as your name, phone number, and the reason for your message (which may include health-related information you volunteer, for example a description of your symptoms or injury).
• Information collected automatically — when you browse this website, we use Google Analytics (GA4) and Google Ads conversion tracking to collect standard technical data such as the pages you view, your approximate location (derived from IP address), device and browser type, and referral source. This helps us understand how visitors use the site and measure the effectiveness of our advertising.

We do not collect payment details through this website — there is no online checkout — and we do not ask you to submit detailed medical records here. Any health information you share is limited to what you choose to tell us, typically over WhatsApp, in order to help our team direct you to the right service.

3. How We Use Your Information

• To respond to your enquiry and coordinate your appointment or visit
• To communicate with you about your care, by phone or WhatsApp
• To measure and improve our website and advertising, using aggregated, non-identifying analytics data where possible
• To meet our record-keeping obligations under Indonesian healthcare regulations, for anyone who becomes a patient at the clinic

4. Sharing Your Information

We do not sell your personal data. We share it only with:

• Clinic staff directly involved in responding to your enquiry or providing your care
• Service providers that help us operate this website and communicate with you, such as WhatsApp Business (Meta) for messaging, and Google (Analytics and Ads) for website analytics and advertising measurement — each governed by that provider's own privacy terms
• Authorities, if required by Indonesian law

5. Cookies & Tracking

This website uses Google Analytics (GA4) and Google Ads tags, which may set cookies in your browser to measure site usage and advertising performance. You can control or delete cookies through your browser settings, and you can opt out of personalized Google advertising at adssettings.google.com.

6. Data Retention

We keep personal information only for as long as necessary for the purpose it was collected — typically the duration of your enquiry or course of treatment — or as required by Indonesian medical record-keeping regulations if you become a patient.

7. Your Rights

Under Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you have the right to request access to, correction of, or deletion of your personal data held by us, and to withdraw consent to its use, subject to our legal and medical record-keeping obligations. To exercise any of these rights, contact us using the details below.

8. Children's Privacy

This website is not directed at children. If a minor visits the clinic, personal data is handled as part of their guardian's interaction with us, in the same way as any other patient record.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The effective date at the top of this page shows when it was last updated.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, message us on WhatsApp or call +62 822 9829 8911.